Frequently Asked Questions Consumer
Depending on the kind of phone you are using please download the app from the playstore, choose the serivice provider of your choice and do a instant booking or a scheduled a booking at a particular date and time.
To reschedule a booking please select the available time slot and date and reschedule the service.
Once you have selected the service provider of your choice you will be able to see the booking status in the app.
Once your service provider is booked you will be able to call the provider and talk to him/her pertaining the job or any other additional info you would like to share.
Your service provider will reach your location at the time of the booking In rare cases you might receive calls from the service provider to understand the location and to pass through security.
Once the service is delivered and the job is marked as complete you can rate the service provider in the app itself. Most of our providers get a star rating !
From the booking history page you will be able to book the same service provider depending on his or her availability.
Frequently Asked Questions Provider
To create a service provider account you can either do it through the website or you can download the partners app and fill in the requisite information and you will receive a verification call from our team. and your provider account will be activated.
In an unlikely situation you are facing an account issue or an app issue you can visit the resolution center and create a ticket or you can ask the community or use the message center to directly chat with us.
If you have customer or merchant issue to seek immediate assitance you can call the partners help line or you can email at [email protected] and we will look into your issue on priority.
Please write to [email protected] describing your issues with valid screenshots and our accounts team will investigate the matter and resolve the matter for you.
Once you have been assighned a job you are required to complete the job with deligence. In an unavoidable circumstance where you have to cancel the order you can do so by simply tapping the cancel button.
Please bear in mind 3 subsequent cancellation will put your account on hold.
Please call the partners helpline immediately and they will guide you regarding the next step.
You can file a complaint by writing in the email [email protected]
How To Sign UP As A Provider
