Remote Support
Sometimes you just need someone to see it.
Get on a live video or phone call, show what’s going on, and walk away with a clear next step, or a handoff a plumber can actually use.
Someone actually looks at it with you, live.
Request Remote Support
€14.99A paid, live first look at the problem. Show what’s happening, fill in what’s missing, and leave with a clear next step.
Problem
Some things are just easier to show than to type out.
Photos and text don’t always cut it, sometimes someone needs to actually watch the drip, hear the noise, or see where the water’s coming from. A live call gets that captured properly, without pretending it’s a remote repair or a final diagnosis. Where it’s useful, that record can also feed into a provider handoff, a field job or a part review, a professional still decides what happens next.
Use cases
For when someone needs to actually see it.
Missing heatRadiator issuePossible leak or water under sinkUnknown valve or componentMain shutoff or meter valve questionBefore deciding the next step
How it works
Get it clear before you do the wrong thing, safely, over a call.
Show or explain the issue
Capture missing context
Flag anything urgent and figure out the next step
Get a handoff ready for the plumber, if you need one
Trust boundary
Remote Support does not replace on-site professional work.
Remote Support helps you capture context, get a clearer first read on the situation, and prepare a plumber-ready handoff. It can also feed into a later provider, field or material review. What it can’t do over video or phone is diagnose for certain, fix anything remotely, or finish the job, that still needs someone on site.