From the tenant’s message to a case before dispatch.
Property managerSend the message and the photo through Describe. You get a structured, human-reviewed case to pass to your contractor, or to decide not to. A contractor set up to receive Describe cases takes it straight into the field app, photos included. For a live look first, Remote Support. The job itself runs in your contractor’s field app, and what was photographed, used and measured stays on that job record with the firm that did it.
The order, the van, the manual and the hours, per job.
Service firmSet up your organisation in the field app. Orders with the client’s drawings and revisions, parts taken from the van, hours and kilometres measured as they happen, the machine’s manual on the order. No prices in the app: time and material are measured first, your price list is applied afterwards.
In front of the machine with the catalogue in your hand.
TechnicianPhotograph the nameplate and the catalogue finds the model, its manual and the rules. Ask it a question and get the page. Type the alarm code and see the manual’s causes, and what it turned out to be last time. Photograph a part label and see the documented successor. Register a part from the van into Material Inventory without leaving the app. When a reviewed Describe case is waiting, take it: it becomes your order with the customer’s text and photos.
Documented stock that gets found.
Supplier and warehouseRegister what is on the shelf with a photo. AI pre-fills the numbers, you confirm. Verified records are searched by PartSignal before the market, and legacy parts are documented before replacement or disposal.